ALL ORDERS
OVER $4,000
OVER $8,000
Shipping
Free shipping on all orders
The time period for you to receive your goods is divided into processing time and delivery time.(US,CA)
Processing Time: 0-3 working days
Shipping Time: 6-12 working days
Note:
1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 35-45 days. We hope you can understand.
3.Regarding some customized lamps, it takes 1-3 months to deliver them, depending on the difficulty of customization.
2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.
You can refer to Shipping Policy for details.
Return
If your new VANCEI product doesn't fit, we will gladly accept returns or exchanges within 30 days of order delivery.
Note:If you have any questions about your order and want a refund, please contact our customer service. Choosing to Chargeback may extend the time it takes you to receive the payment
Thank you for choosing our products! All our products come with a 2-year warranty (excluding bulbs). This warranty covers defects in design, material, or workmanship under normal use.
If you experience any issues, please contact us at info@vanceihome.com with photos or videos of the problem. Our customer service team will respond within 12 hours. For part-related issues, we will send replacement parts free of charge.
You can cancel your order at any time before it has been dispatched. If you would like assistance with canceling your order, please contact us as soon as possible. However, once the order has been shipped, we are unable to process cancellations.
Important: You will receive an email notification once your order has been sent. After this point, cancellation is no longer possible. If you no longer wish to receive your package after it has been shipped, you can contact us to arrange a return once the package arrives.
We appreciate your understanding and are here to help! For any further questions or assistance, please reach out to us at support@vanceihome.com.
Firstly, you don’t need to worry about potential damage during shipping. Most of our products are securely packed in wooden crates, with additional protective layers such as cardboard boxes inside. This ensures that the products are well-protected and rarely arrive damaged.
Secondly, many of our customers have placed orders with us and have been highly satisfied with the condition of the products they received. Rest assured, we prioritize the quality of your purchase experience.
Finally, in the rare event that there is an issue with your order, we are committed to providing a prompt and effective solution.
Return Instructions
Of course you can, we can make the lamps to your satisfaction according to your needs.
We will send you the design drawing and give you confirmation, we will start the production after your confirmation, and we will send you the effect picture after the production is finished, and finally we will send it to you by express.
Customization
Free Return within 30 Days
Sutable Sloped Ceiling
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