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ISOLA L-SECTIONAL
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Shipping
Free shipping on all orders
The time period for you to receive your goods is divided into processing time and delivery time.(US,CA)
Processing Time: 0-3 working days
Shipping Time: 6-12 working days
Note:
1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 35-45 days. We hope you can understand.
3.Regarding some customized lamps, it takes 1-3 months to deliver them, depending on the difficulty of customization.
2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.
Return
If your new VANCEI product doesn't fit, we will gladly accept returns or exchanges within 30 days of order delivery.
Note:If you have any questions about your order and want a refund, please contact our customer service. Choosing to Chargeback may extend the time it takes you to receive the payment
Warranty
Thank you for choosing our products! All our products come with a 2-year warranty (excluding bulbs). This warranty covers defects in design, material, or workmanship under normal use.
If you experience any issues, please contact us at info@vanceihome.com with photos or videos of the problem. Our customer service team will respond within 12 hours. For part-related issues, we will send replacement parts free of charge.
Customization
CustomizationCustomize Color & size
If you find a specific design of chandelier in our websit that you like, but you only need a different size or color.
You can simply send us a message and we will get back to you Within 20 minutes. content As follows:
⦁ Which product – you send us the SKU number or product chain is best .
⦁ You specify base size, color.
Customize personalized productsIf you do not find a specific design of chandelier in our websit that you like, but you need to do is provide pictures or design drawing .
You can simply send us a message and we will get back to you Within 20 minutes. content As follows:
⦁ You send us photos or drawings of the lamps.
⦁ You specify base size, color and material.
Ready to customize a unique chandelier just for you?
Contact US
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Can I Customize The Length Of The Rods Or The Length Of The Cord?
If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service. If you do not know the specific extension, you can measure the height of the ceiling and send it to us. We will help you ask our experienced designers and give you some advice according to the measurements. Note: Normally we will provide 120 inches long rods/cords/chains for customers who have high ceiling.